Orders are shipped on weekdays, within 1-2 days of purchase. We use Australia Post parcel service, which includes tracking. Rates start at $9. This is a no signature service, meaning parcels are left at your premises provided it’s safe to do so. Otherwise a card will be left & it will be taken to your local post office. Please note, we take no responsibility for items deemed “successfully delivered”, returned to us unclaimed, addressed incorrectly or lost by the postal carrier.
Shipping time frames have been affected by Covid 19 so visit Australia Post for updates, but generally our standard shipping service takes 3-7 days, depending on your location. If you’re in a hurry to receive it we offer an express postage delivery option. You can also choose shipping insurance and signature on delivery for an extra cost. You'll be notified via email when your package is on its way, and be able to track its progress.
Prices for international postage will be calculated at the checkout.
We use International Standard Service, which includes tracking. Rates are quoted at the checkout . You can also choose shipping insurance and signature on delivery for an extra cost.All payments of taxes & duties are the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We do not take responsibility for charges which may be incurred.
International deliveries may be delayed due to Covid 19. We are still happy to send your order, but please be aware it may take longer than usual. The time frame for this service varies from country to country, but at present takes on average 21-30 days for Europe and the USA.
We want you to be completely satisfied with your purchase! If you have any questions about an item you want to buy, such as fit, colour or condition, please contact us and we’ll be happy to assist.
If for any reason you are unhappy with your order, you can exchange it for a store credit, (valid for 12 months). Once we have received your item, we will email you, with a special code, giving you credit to the value of your original purchase.
If your initial purchase qualified you for free shipping, your credit will be reduced by the true shipping cost for that item.
We do not reimburse original shipping costs, unless the item was faulty.
Postage costs for returned item is paid for by you, except in the case of faulty items.
The postage cost of the replacement is paid for by you, unless that item qualifies for free shipping.
If you wish to exchange your purchase, please contact us strictly within 5 days of receiving your order. Returns must be sent on their way back to us within 7 days and tracking information provided, via email.
We don't offer refunds, unless of course, the item is deemed by us to be faulty or not as described.
Requirements to make a return
+ Return requests must be lodged within 5 days of delivery of the item, with no exceptions. Email us with your name, order number & the item you wish you return.
+ Returned items must be sent on their way back to us within 10 days of requesting the return. Cult Bravery cannot be held liable for the loss of items being returned, so we suggest you use tracked postage.
+ The item must be unworn, unwashed, and unused, in the original condition, with swing tags still attached.
+ Sale items, earrings, gloves and some delicate vintage items (noted on the listings) are not eligible for return.
We reserve the right to refuse any returns that do not comply with our returns policy.
Cancellations / amendments: If you want to change or cancel your order, please contact us immediately. If the order has not yet been processed, we may be able to cancel it, but no promises! If it’s already been sent, you can return it to us, at your own cost, for an exchange.