Shipping & Returns

 

 Within Australia

Free shipping is offered on every item in our store, Australia wide.

Orders are shipped on weekdays, within 1-2 days of purchase. We use Australia Post parcel service, which includes tracking. This is a no signature service, meaning parcels are left at your premises provided it’s safe to do so. Otherwise a card will be left & it will be taken to your local post office. Please note, we take no responsibility for items deemed “successfully delivered”, returned to us unclaimed, addressed incorrectly or lost by the postal carrier.

Shipping time frames have been affected by Covid 19 so visit Australia Post for updates, but generally our standard shipping service takes 3-7 days, depending on your location.  If you’re in a hurry to receive it we offer an express postage delivery option, for an extra $10. You can also choose shipping insurance and signature on delivery for an extra cost. You'll be notified via email when your package is on its way, and be able to track its progress.

 

International Deliveries

Prices for international postage will be calculated at the checkout.

We use International Standard Service, which includes tracking.  Rates are quoted at the checkout . You can also choose shipping insurance and signature on delivery for an extra cost.All payments of taxes & duties are the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We do not take responsibility for charges which may be incurred.

International deliveries may be delayed due to Covid 19.  We are still happy to send your order, but please be aware it may take longer than usual.  The time frame for this service varies from country to country, but at present takes on average 21-30 days for Europe and the USA.

 

 Returns Policies

We want you to be completely satisfied with your purchase!  If you have any questions about an item you want to buy, such as fit, colour or condition, please contact us and we’ll be happy to assist. 

If for any reason you are unhappy with your order, you can exchange it for a store credit, (valid for 12 months).  Once we have received your item, we will email you within 7 days, with a special code, giving you credit to the value of your original purchase. 

Unfortunately we don't offer refunds, unless of course, the item is deemed by us to be faulty or not as described. 

If you wish to to return your purchase, please contact us strictly within 3 days of receiving your order. Returned orders must reach us within 7 days to qualify for an exchange.  

Postage costs for returned items are covered by you, except in the case of faulty items. 

 

Requirements to make a return 

  + Return requests must be lodged within 3 days of delivery of the item, with no exceptions.  Email us with your name, order number & the item you wish you return.

+ Returned items within Australian, must be received by us within 7 days of requesting the return. Cult Bravery cannot be held liable for the loss of items being returned, so we suggest you use tracked postage.

 + The item must be unworn, unwashed, and unused, in the original condition, with swing tags still attached. 

 + Sale items, earrings, socks, gloves, sunglasses and some delicate vintage items (noted on the listings) are not eligible for return.

We reserve the right to refuse any returns that do not comply with our returns policy. 

 

 Cancellations / amendments: If you want to change or cancel your order, please contact us immediately.  If the order has not yet been processed, we may be able to cancel it, but no promises!  If it’s already been sent, you can return it to us, at your own cost, for an exchange.